WHO Skills for Health

Interpersonal Communication Skills

verbal/nonverbal communication
active listening
expressing feelings; giving feedback (without blaming) and receiving feedback

Negotiation/Refusal Skills

negotiation and conflict management
assertiveness skills
refusal skills

Empathy Building

ability to listen
understand another’s needs and circumstances, and express that understanding

Cooperation and Teamwork

expressing respect for others’ contributions and different styles
assessing one’s own abilities and contributing to the group

Advocacy Skills

influencing skills and persuasion
networking and motivation skills

Decision-Making / Problem-Solving Skills

information-gathering skills
evaluating future consequences of present actions for self and others-determining alternative solutions to problems
analysis skills regarding the influence of values and of attitudes about self and others on motivation

Critical Thinking Skills

analysing peer and media influences
analysing attitudes, values, social norms, beliefs, and factors affecting them
identifying relevant information and sources of information

Skills for Increasing Personal Confidence and Abilities to Assume Control, Take Responsibility, Make a Difference, or Bring About Change

building self-esteem / confidence
creating self-awareness skills, including awareness of rights, influences, values, attitudes, rights, strengths, and weaknesses
setting goals
self-evaluation / self-assessment/ self-monitoring skills

Skills for Managing Feelings

managing anger
dealing with grief and anxiety
coping with loss, abuse, and trauma

Skills for Managing Stress

time management
positive thinking
relaxation techniques

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