Conflict Resolution

Conflict Resolution is the ability to resolve a dispute or a conflict, when there is disagreement, contradiction or incompatibility among two or more individuals or groups, by meeting at least some of each side’s needs and addressing their interests. It includes the ability to communicate and negotiate in a manner that can help the parties arrive at an agreement without hurting the relationship they share as well as the goals they feel committed to.

Conflict Resolution is considered an important life skill at an interpersonal as well as global level. Resolving conflicts can lead to constructive problem-solving and peaceful collaboration among individuals and groups.

Conflict Resolution in Action The person will be able to:

• Show willingness to examine reasons for a conflict.
• Demonstrate willingness to engage in a constructive dialogue.
• Practise self-regulation skills by taking charge of their own emotions and being aware of those of others, thereby behaving accordingly.
• Seek and evaluate different perspectives towards resolving a situation.
• Practise assertiveness and cooperation in a balanced way.
• Show willingness and flexibility to compromise.