Negotiation

Negotiation is the ability to solve interpersonal problems and conflicts, while being assertive and cooperative, using logic and persuasion. It is the ability to be respectful and to disagree without threatening the wellbeing of others. It involves defining the problem, identifying a strategy and to proceed, keeping in mind the consequences for both parties and the complexity of emotions involved. It is about being persistent in interacting effectively with the people involved and engaging with the processes until a conclusion is reached.

Negotiation skills can help change attitudes, prevent or manage disagreements and misunderstandings, and help improve relationships. They help enhance our abilities to protect ourselves from exploitation, abuse and bullying.

Negotiation in Action The person will be able to:

• Listen to other’s points of view attentively.
• Be respectful of others’ views and concerns, even while disagreeing.
• Prevent or manage disagreements and misunderstandings.
• Use verbal arguments over violence.
• Apply logic while presenting their arguments.
• Identify the root problem in a conflict situation.
• Change others’ attitudes to align with their own ideas.